TMQT1145 — Quản trị tác nghiệp thương mại điện tử

E-commerce Operations Management is a compulsory course belonging to the body of knowledge of the E-commerce major. This course provides learners with knowledge and practice on the following main topics:

The e-commerce environment and competitive factors,

Assessing resources for implementing strategy under conditions of applying modern means.

Decisions on products and purchasing methods

Product quality management in e-commerce

Decisions on inventory in e-commerce,

Supply chain management in e-commerce,

Human resource management in the field of e-commerce

Customer relationship management implemented based on an information technology platform

Requirements for eligibility to sit the final course examination

Students are allowed to sit the end-of-term/final course examination if their attendance score (10%) reaches 5 points or above (on a 10-point scale).

Students must attend at least 80% of the class periods to be eligible to sit the final course examination

Class attendance regulations

Students/learners are responsible for fully attending all sessions. In case of absence due to force majeure, full and reasonable supporting documents must be provided. Students will receive bonus points for each constructive contribution to the lesson, which may compensate for the attendance score.

Students who do not take the individual test will receive a score of 0 (zero).

Students who do not submit the group assignment will receive a score of 0 (zero) for the final assignment. A group of students who submits the assignment late will be deducted 1 point for each day of late submission

Classroom behavior regulations

The course is conducted on the principle of respect for learners and instructors. Any behavior that affects the teaching and learning process is strictly prohibited.

Students must arrive at class on time. Students who are more than 10 minutes late after the class has started will not be allowed to attend the session.

Making noise that disturbs others during the learning process is strictly prohibited.

Eating, drinking, chewing gum, and using devices such as phones or music players during class time is strictly prohibited.

Laptops and tablets may only be used for the purpose of taking lecture notes and performing calculations in support of lectures and exercises; they must never be used for any other purpose

11. SYLLABUS ADJUSTMENT TIME

June 2024

APPENDIX 1

Section 7.2 Examination matrix

Format: Essay examination

Duration: 90 minutes

Number of questions: 05

The overall result is rounded to 0.5

Weight of the examination score in the course grade: 50%

APPENDIX 2

Section 7.3. Rubrics

Rubrics 1. Assessment of the attendance score

Weight in the course grade: 10%

Assessed through the seminar sessions

* Note: 10+ : may be considered for adding points to the 40% assessment score when the attendance score is 10.

Criteria for assessing discussion participation

Rubrics 2. Assessment of the group presentation assignment

Weight: 20% (the first component of the 40% assessment score)

Assessed through the result of the group assignment, with a mandatory presentation

Rubrics for assessing the group presentation (weight 20%)

Rubrics 3. Assessment of the mid-term examination

Weight: 20% (the second component of the 40% assessment score)

Examination format: Essay

Number of questions: 4 questions

Duration: 60 minutes

The training management system automatically assesses the level of CLO attainment according to the University's general algorithm. The course learning outcomes are assessed by students and the University after the final course examination.