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TMKT1136 — E - Logistics | Chương trình đào tạo NEU

TMKT1136 — E - Logistics

Credits
3
Showing intake
K66-2024
Requested intake
K68

Course description

E-Logistics is a modern solution that helps enterprises optimize their supply chains to enhance their capacity and competitiveness in the marketplace. In the trend of the modern world economy shifting from traditional commerce to e-commerce, the e-logistics service industry has emerged. E-logistics is essentially a logistics service, but the flow of information among the links - from the first supplier to the final consumer - is carried out through electronic means. As such, E-Logistics is a professional course in the Logistics and Supply Chain Management specialization, helping learners establish, train, and develop e-logistics skills in a professional manner, thereby gaining the knowledge and experience to apply these skills in practice.

Main contents:

- Order processing and distribution,

- Customer relationship management;

- Purchasing, negotiation, and contract conclusion,

- Warehouse management through electronic means.

Course requirements

Regulations on eligibility conditions for the end-of-course examination

The attendance score must reach 5 or above (in accordance with the general regulations of the University)

Method of evaluating the attendance score: see Appendix 2, Rubrics 1.

Regulations on class attendance (if any)

Students/learners are responsible for fully attending all class sessions. In case of absence due to force majeure reasons, full and reasonable supporting documents must be provided. Each absence will result in a deduction of 1 point from the process assessment score. Students absent for more than 3 sessions, whether with or without reason, will be considered as not having completed the course and must re-register for it.

Students will be awarded bonus points for each constructive class contribution, which may compensate for the process score, the test score, and the group assignment score.

Students who do not submit the group assignment will receive a score of 0 (zero) for the final assignment. Groups of students who submit late will have 1 point deducted for each day of late submission.

Regulations on classroom behavior (if any)

The course is conducted on the principle of mutual respect between learners and instructors. Any behavior that affects the teaching and learning process is strictly prohibited.

Students must come to class on time. Students who arrive more than 15 minutes after the class has started will not be allowed to attend the session.

Absolutely no making noise that affects others during the learning process.

Absolutely no eating, drinking, chewing gum, or using devices such as phones or music players during class.

Laptops and tablets may only be used for the purpose of taking lecture notes and performing calculations in support of the lecture and exercises; they must absolutely not be used for any other purpose.

11. SYLLABUS ADJUSTMENT TIME (Syllabus Adjustment Time)

June 2024

APPENDIX

Appendix 1. EXAMINATION MATRIX

Weight in the course grade: 50%

Format: Essay examination

Duration: 90 minutes

Number of questions: 4 questions per exam. Each question is worth 2.5 points

Level: Determined by the Faculty/Institute according to the learning outcomes.

Each component question (sub-question) carries an equal number of points, equal to 0.5 points.

Appendix 2. THE RUBRICS

Rubrics 1. Attendance score assessment

Weight in the course grade: 10%

Assessed through 7 seminar sessions.

* Note: 10+ : may be considered for adding points to the 40% assessment score when the attendance score is 10.

Criteria for assessing participation in discussion

CLO of the attendance assessment

Rubrics 2. Assignment assessment

Weight: 20% (the first component of the 40% assessment score)

Assessed through the results of each individual's or group's assignment

Rubrics 3. Group presentation assignment assessment

Weight: 20% (the second component of the 40% assessment score)

Presentation on issues of e-logistics, e-logistics infrastructure; the fundamentals of e-logistics strategy; the operation and control of e-logistics activities in e-commerce

Learning outcomes and assessment

The training management system automatically assesses the level of CLO achievement according to the University's general algorithm. The course's learning outcomes are assessed by students and the University after the end-of-course examination.

Lecturers

  • Assoc. Prof. Phan To Uyen
  • Dr. Duong Van Bay
  • Tran Duc Hanh M.Sc.

Teaching plan

Week 1

Lecture 1. Chapter 1: Overview of E-Logistics Introduction to e-logistics 1.2. E-logistics models in e-commerce 1.3. Roadmap for building e-logistics capability 1.4. E-logistics and the lean supply chain Chapter 2: E-Logistics Strategy 2.1. Developing an e-logistics strategy 2.2. Choosing to outsource e-logistics 2.3. Reverse e-logistics 2.4. Organizing and controlling e-logistics activities
References
[1] Chapter 1 [1] Chapter 2 [6] Chapter 5
Activities
Lecturer - Introduce the syllabus, textbook, reference materials, software, slides, etc. - Lecture on the theory according to the content of the Lecture / slides - Guide the reading of the textbook and reference materials - Require students to review the knowledge of the prerequisite courses - Require students to preview the examples, questions, and exercises for seminar 1 - ... Students - Preview the syllabus - Read the materials
Assessment
- Attendance check - Answer discussion questions in class

Week 2

Seminar 1 - E-logistics, e-logistics models in e-commerce - Roadmap for building e-logistics capability - E-logistics and the lean supply chain - Developing an e-logistics strategy - Outsourcing e-logistics - Reverse e-logistics - Organizing and controlling e-logistics activities
References
[1] Chapter 1 [1] Chapter 2 [6] Chapter 5
Activities
Lecturer - Recap the main contents of the Lecture - Organize discussion of the examples and case studies provided in lecture 1 - Organize groups and assign presentation topics for the seminar sessions Students - Read the materials in advance - Prepare the discussion content as guided
Assessment

Learning resources

  • . E-Logistics: Managing Your Digital Supply Chains for Competitive Advantage. Kogan Page Publishers — Pettit, S., & Wang, Y. (Eds.)., 2016
  • . eBusiness and eCommerce: Managing the digital value chain. Springer-Verlag Berlin Heidelberg — Meier, A., & Stormer, H., 2009
  • E-Logistics lecture / lecture slides provided to students
  • Other reference materials available in the University library
  • . Management Information Systems. National Economics University Publishing House — Tran Thi Song Minh, 2019
  • . Logistics Management Textbook. Labour - Social Affairs Publishing House — Dang Dinh Dao, Tran Van Bao, 2018
  • Fundamentals of E-Commerce Textbook — Nguyen Van Hong et al., Hanoi Polytechnic Publishing House, 2013
  • . Logistics Management in E-Commerce. Statistics Publishing House — Luc Thi Thu Huong, 2009
- Attendance check - Answer the questions in the seminar 1 slides - Answer questions ...

Week 3

Lecture 2 Chapter 3: E-Logistics Infrastructure 3.1. Information technology infrastructure 3.2. Logistics information systems 3.3. Goods distribution infrastructure systems 3.4. Intelligent transportation systems and the smart grid Chapter 4: Online Purchasing 4.1. Purchasing strategy and operations 4.2. Information supporting purchasing decisions 4.3. Online purchasing solutions 4.4. Catalog management 4.5. Standard software for desktop purchasing 4.6. The market for online purchasing services
References
[1] Chapter 1 [6] Chapter 5 [4] Chapter 9 [2] Chapter 3
Activities
Lecturer - Lecture on the theory according to the content of the Lecture / slides - Require students to preview the examples, questions, and exercises for seminar 2 - ... Students - Preview the syllabus - Read the materials
Assessment
- Attendance check - Answer discussion questions in class

Week 4

Seminar 2 - Logistics information technology system infrastructure - Goods distribution infrastructure systems - Intelligent transportation systems and the smart grid - Purchasing strategy and operations - Information supporting purchasing decisions - Online purchasing solutions - Catalog management - Standard software for desktop purchasing - The market for online purchasing services
References
[1] Chapter 1 [6] Chapter 5 [4] Chapter 9 [2] Chapter 3
Activities
Lecturer - Recap the main contents of the Lecture - Organize discussion of the examples and case studies provided in lecture 2 Students - Read the materials in advance - Prepare the discussion content as guided
Assessment
- Attendance check - Answer the questions in the seminar 2 slides - Answer questions ...

Week 5

Lecture 3 Chapter 5: Electronic Contracts and Electronic Signatures 5.1. The online negotiation process 5.2. Services supporting the negotiation process 5.3. Electronic signatures 5.4. XML and electronic contracts 5.5. Legal rights of the information society Chapter 6: Electronic Distribution 6.1. Components of the distribution system 6.2. Types of logistics for the distribution channel 6.3. Supply chain management 6.4. Electronic software distribution
References
[2] Chapter 5 [2] Chapter 6
Activities
Lecturer - Lecture on the theory according to the content of the Lecture / slides - Require students to preview the examples, questions, and exercises for seminar 3 - ... Students - Preview the syllabus - Read the materials
Assessment
- Attendance check - Answer discussion questions in class

Week 6

Seminar 3 - The negotiation process and services supporting the negotiation process - Electronic signatures - XML and electronic contracts - Legal rights of the information society - Components of the distribution system - Types of logistics for the distribution channel - Supply chain management - Electronic software distribution
References
[2] Chapter 5 [2] Chapter 6
Activities
Lecturer - Recap the main contents of the Lecture - Organize discussion of the examples and case studies provided in lecture 3 Students - Read the materials in advance - Prepare the discussion content as guided
Assessment
- Attendance check - Answer the questions in the seminar 3 slides - Answer discussion questions

Week 7

Lecture 4 Chapter 7: Electronic Payment 7.1. Overview and classification 7.2. The credit card payment process 7.3. The asset-based payment process 7.4. New electronic payment solutions 7.5. Solutions for fee-based websites 7.6. Comparison of electronic payment solutions
References
[2] Chapter 7
Activities
Lecturer - Lecture on the theory according to the content of the Lecture / slides - Require students to preview the examples, questions, and exercises for seminar 1 - ... Students - Preview the syllabus - Read the materials
Assessment
- Attendance check - Answer discussion questions in class

Week 8

Seminar 4 - Types of electronic payment - The credit card payment process - The asset-based payment process - New electronic payment solutions - Solutions for fee-based websites - Comparison of electronic payment solutions
References
[2] Chapter 7
Activities
Lecturer - Recap the main contents of the Lecture - Organize discussion of the examples and case studies provided in lecture 4 Students - Read the materials in advance - Prepare the discussion content as guided
Assessment
- Attendance check - Answer the questions in the seminar 4 slides - Answer questions ...

Week 9

Lecture 5 Chapter 8: Electronic Customer Relationship Management 8.1. From product orientation to customer orientation 8.2. The customer value model 8.3. Analytical-level customer relationship management 8.4. Operational-level customer relationship management 8.5 Applications of the customer management system, CRM 8.6. Controlling customer relationship management Chapter 9: Electronic Order Processing 9.1. Structure and market 9.2. Electronic order processing 9.3. Methods of electronic order processing 9.4. Last-mile delivery
References
[2] Chapter 8 [1] Chapter 8
Activities
Lecturer - Lecture on the theory according to the content of the Lecture / slides - Require students to preview the examples, questions, and exercises for seminar 5 - ... Students - Preview the syllabus - Read the materials
Assessment
- Attendance check - Answer discussion questions in class

Week 10

Seminar 5 - From product orientation to customer orientation - The customer value model - Analytical-level customer relationship management - Operational-level customer relationship management - Applications of the customer management system-CRM - Controlling customer relationship management - Structure and market - Electronic order processing - Methods of electronic order processing - Last-mile delivery
References
[2] Chapter 8 [1] Chapter 8
Activities
Lecturer - Recap the main contents of the Lecture - Organize discussion of the examples and case studies provided in lecture 5 Students - Read the materials in advance - Prepare the discussion content as guided - Groups of students present according to their assigned topic
Assessment
- Attendance check - Answer the questions in the seminar 5 slides - Answer questions ...

Week 10

Process/midterm assessment
References
…
Activities
…
Assessment
…

Week 11

Lecture 6 Chapter 10: Warehouse Management Systems 10.1. Information management in warehouses and distribution centers 10.2. Characteristics and functions of the warehouse management system 10.3. Integration of the warehouse management system and the enterprise resource planning system, ERP 10.4. Warehouse control systems and automation equipment 10.5. Application of RFID technology in warehouse management
References
[1] Chapter 10
Activities
Lecturer - Lecture on the theory according to the content of the Lecture / slides - Require students to preview the examples, questions, and exercises for seminar 6 - ... Students - Preview the syllabus - Read the materials
Assessment
- Attendance check - Answer discussion questions in class

Week 12

Seminar 6 - Information management in warehouses and distribution centers - Characteristics and functions of the warehouse management system - Integration of the warehouse management system and the enterprise resource planning system, ERP - Warehouse control systems and automation equipment - Application of RFID technology in warehouse management
References
[1] Chapter 10
Activities
Lecturer - Recap the main contents of the Lecture - Organize discussion of the examples and case studies provided in lecture 6 Students - Read the materials in advance - Prepare the discussion content as guided - Groups of students present according to their assigned topic
Assessment
- Attendance check - Answer the questions in the seminar 6 slides - Answer discussion questions - Grade the group presentations according to the rubric

Week 13

Lecture 7 Chapter 11: The Legal Basis of E-logistics 11.1. Some legal issues related to e-logistics 11.2. The UNCITRAL model law and the electronic transactions laws of several countries around the world 11.3. Legal documents on e-logistics in Vietnam
References
[4] Chapter 11 [5] Chapter 6
Activities
Lecturer Lecture on the theory according to the content of the Lecture - Require students to preview the examples, questions, and exercises for seminar 7 Students - Preview the learning content - Read the materials
Assessment
- Attendance check - Answer discussion questions in class

Week 14

Seminar 7 - Some legal issues related to e-logistics - The UNCITRAL model law and the electronic transactions laws of several countries around the world - Legal documents on e-logistics in Vietnam
References
[4] Chapter 11 [5] Chapter 6
Activities
Lecturer - Recap the main contents of the Lecture - Organize discussion of the examples and case studies provided in lecture 7 Students - Read the materials in advance - Prepare the discussion content as guided - Groups of students present according to their assigned topic
Assessment
- Attendance check - Answer the questions in the seminar 7 slides - Answer questions ...

Week 15

Review
Activities
Lecturer - Recap the main contents of the 11 chapters studied - Disseminate the content and format of the examination - Answer students' questions Students - Read the materials in advance
Assessment
- Attendance check
Final examination
References
… (Entire content / Which lessons, which chapters…)
Activities
Multiple-choice / essay examination – State only 1 format
Assessment
See Appendix 1: examination matrix